At Shop Forver 31, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a fair and transparent return and exchange process.
Return Eligibility
Items may be returned within 30 days of the delivery date if they are unused, unworn, in their original condition, and include all original tags, packaging, and accessories. Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal care products, intimate apparel, gift cards, and final sale or clearance items cannot be returned or exchanged unless they arrive damaged or defective.
Exchanges
If you would like a different size, color, or replacement for an eligible item, please contact our customer support team. Exchanges are subject to product availability. If the requested item is unavailable, we will discuss suitable alternatives or process a refund when applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue and arrange a replacement or refund as appropriate.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.
How to Start a Return
To request a return or exchange, please contact our customer support team with your order number and the reason for your request.
Contact Information
Shop Forver 31
Address: 1556 Wagon Trail Rd., Ridgeway, VA 24148
Email: info@shopforver31com.com
We appreciate your trust in Shop Forver 31 and are committed to making every shopping experience simple, fair, and enjoyable.